Complaints and Arguments
Account statement serves as confirmation of operations performed on the account. Account statements are sent to the client each day. Monthly statements are sent at the beginning of the month following the settlement. If no client's complaints regarding the account statement are received, the statement will be considered to be confirmed by the client.
If the client does not agree with the content of the account statement, he or she shall contact the Company by e-mail no later than 48 hours after receipt, providing a detailed description of issue and transaction identification number, or fill in the following complaint form. All complaints will be considered in a timely manner.